The Pressure Capsule: What’s Crushing Insurers and How to Fight Back
Margins are shrinking. Expectations are rising. Old systems can’t keep up. Yet many execs stay focused on surface issues—more campaigns, more agents, more of the same. It’s not working. The pressure is coming from deeper places. That’s why we built the Pressure Capsule—a model that maps out the five forces slowly crushing profitability in insurance. […]
The Loyalty Problem No One Wants to Talk About
The Loyalty Problem No One Wants to Talk About Insurance companies love to talk about “customer-centricity,” but let’s be honest: most policies still feel like they were printed in 2006 and faxed over. Generic. Rigid. Boring. And most importantly—disconnected from the customer. You know it. We know it. Your customers definitely know it. The numbers […]
Why Direct-to-Consumer Insurance is Booming and What It Means for the Industry
Insurance has traditionally been an industry built on intermediaries—brokers, agents, and complex underwriting processes. But today, the rise of direct-to-consumer (DTC) insurance is reshaping the landscape, putting the power directly in the hands of policyholders. Customers no longer want to navigate layers of bureaucracy to get coverage. They expect fast, transparent, and flexible options, and […]
How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings
How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings Millennials and Gen Z represent the future of insurance. Yet, many insurers struggle to connect with them. Unlike previous generations, these digital natives don’t want in-person consultations or piles of paperwork. They expect intuitive, fast, and flexible insurance experiences—delivered on their terms. Insurers […]
The Importance of a Multichannel Approach in Insurance Distribution—and How AI Makes It Work
Selling insurance isn’t what it used to be. Customers don’t just walk into an office, sign a policy, and leave. They research online, compare options, ask questions on social media, and expect personalized offers in their inbox. Insurers that rely on a single sales channel risk losing business to competitors offering a seamless, flexible experience. […]
The Insurance Industry Isn’t Doing Hyper-Personalization—It’s Just Segmenting Customers
Though many people confuse them or use them as synonyms, there is a critical distinction between segmentation and hyper-personalization. Insurers often believe they are offering truly personalized products when, in reality, they are just refining customer groupings. The problem? That’s not what customers expect anymore. It’s time to set the record straight: Segmentation vs. Hyper-Personalization: What’s […]
AI-Powered Omnichannel: The Insurance Industry’s Big Upgrade
Omnichannel customer experiences with AI in insurance are rapidly transforming how insurers connect with policyholders. By integrating artificial intelligence across various customer touchpoints, insurers can create seamless, personalized interactions that not only enhance satisfaction but also drive efficiency and loyalty. Here’s how AI is reshaping the landscape of omnichannel customer experiences in insurance and why […]
How GenAI is Solving the Biggest Challenges in Insurance Distribution
The insurance industry is under constant pressure. From slow growth to high churn rates, and ever-evolving customer expectations, traditional methods are struggling to keep up. Generative AI is stepping in as a game-changer, transforming insurance distribution by addressing these challenges head-on. Here’s a closer look at the key pain points in insurance and how GenAI-powered […]