Acquisition, Retention, and Service: The Cornerstones of Insurance Success
The insurance industry thrives on fostering strong, lasting relationships with its customers. At the heart of this effort are three essential pillars: acquisition, retention, and service. Together, they shape how companies attract new clients, retain existing ones, and provide ongoing support. Each pillar plays a critical role in driving profitability, building trust, and boosting customer […]
The Most Common Chatbot Mistakes and How Generative AI Can Solve Them
Chatbots have become essential tools for businesses, especially in insurtech and fintech. Yet, their implementation often results in frustration due to common errors that hurt user experience and trust. Generative AI is revolutionizing how companies approach chatbot design, offering solutions that are smarter, more adaptive, and user-friendly. Here’s how you can avoid typical chatbot pitfalls […]