The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did.
The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did. Blockbuster had 9,000 stores. Netflix had a scrappy mail-order DVD model.Guess who’s still around? Legacy insurers are about to make the same fatal mistake: underestimating what looks like a niche trend—but is actually a total industry reset. AI isn’t coming. It’s here.And if your […]
Your Policy Is Not Personalized. That’s Why Customers Are Leaving.
Legacy underwriting is dead. Generic policies are turning customers away. It’s time for insurers to evolve—or get replaced. Here’s how hyper-personalization changes the game.
Acquisition, Retention, and Service: The Cornerstones of Insurance Success
The insurance industry thrives on fostering strong, lasting relationships with its customers. At the heart of this effort are three essential pillars: acquisition, retention, and service. Together, they shape how companies attract new clients, retain existing ones, and provide ongoing support. Each pillar plays a critical role in driving profitability, building trust, and boosting customer […]
The Most Common Chatbot Mistakes and How Generative AI Can Solve Them
Chatbots have become essential tools for businesses, especially in insurtech and fintech. Yet, their implementation often results in frustration due to common errors that hurt user experience and trust. Generative AI is revolutionizing how companies approach chatbot design, offering solutions that are smarter, more adaptive, and user-friendly. Here’s how you can avoid typical chatbot pitfalls […]