Insurance Is Bleeding Money. Here’s Where It’s Going.
Insurance companies are facing a silent profit drain. Operational inefficiencies, outdated systems, and manual processes are draining funds that could be better utilized elsewhere. Let’s break down where the money is going: Distribution and Customer Support: Over 65% of operational budgets are consumed by these areas. Inefficient distribution practices can result in up to 20% […]
The Pressure Capsule: What’s Crushing Insurers and How to Fight Back
Margins are shrinking. Expectations are rising. Old systems can’t keep up. Yet many execs stay focused on surface issues—more campaigns, more agents, more of the same. It’s not working. The pressure is coming from deeper places. That’s why we built the Pressure Capsule—a model that maps out the five forces slowly crushing profitability in insurance. […]
The Loyalty Problem No One Wants to Talk About
The Loyalty Problem No One Wants to Talk About Insurance companies love to talk about “customer-centricity,” but let’s be honest: most policies still feel like they were printed in 2006 and faxed over. Generic. Rigid. Boring. And most importantly—disconnected from the customer. You know it. We know it. Your customers definitely know it. The numbers […]
Outdated Systems. Frustrated Clients. Shrinking Margins. Sound Familiar?
Old systems cost more than you think. They’re slow to update. They’re hard to integrate. They rely on manual workarounds that burn time and patience. Behind every legacy platform is a team wasting hours on tasks a bot could finish in seconds. And that inefficiency? It eats margins alive. If you’re spending just to keep […]
The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did.
The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did. Blockbuster had 9,000 stores. Netflix had a scrappy mail-order DVD model.Guess who’s still around? Legacy insurers are about to make the same fatal mistake: underestimating what looks like a niche trend—but is actually a total industry reset. AI isn’t coming. It’s here.And if your […]
Your Policy Is Not Personalized. That’s Why Customers Are Leaving.
Legacy underwriting is dead. Generic policies are turning customers away. It’s time for insurers to evolve—or get replaced. Here’s how hyper-personalization changes the game.
Why Direct-to-Consumer Insurance is Booming and What It Means for the Industry
Insurance has traditionally been an industry built on intermediaries—brokers, agents, and complex underwriting processes. But today, the rise of direct-to-consumer (DTC) insurance is reshaping the landscape, putting the power directly in the hands of policyholders. Customers no longer want to navigate layers of bureaucracy to get coverage. They expect fast, transparent, and flexible options, and […]
How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings
How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings Millennials and Gen Z represent the future of insurance. Yet, many insurers struggle to connect with them. Unlike previous generations, these digital natives don’t want in-person consultations or piles of paperwork. They expect intuitive, fast, and flexible insurance experiences—delivered on their terms. Insurers […]
The Importance of a Multichannel Approach in Insurance Distribution—and How AI Makes It Work
Selling insurance isn’t what it used to be. Customers don’t just walk into an office, sign a policy, and leave. They research online, compare options, ask questions on social media, and expect personalized offers in their inbox. Insurers that rely on a single sales channel risk losing business to competitors offering a seamless, flexible experience. […]
How AI Can Drive Insurance Sustainability and Profitability
Insurance companies are in a constant battle to stay profitable. The combined ratio, which measures how much insurers spend on claims and expenses compared to premiums collected, has been dangerously close to 100% for years. In 2022, it hit 102.4%, meaning insurers were losing money on underwriting alone. The traditional response? Raise prices and cut […]