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The Loyalty Problem No One Wants to Talk About
The Loyalty Problem No One Wants to Talk About Insurance companies love to talk about “customer-centricity,” but let’s be honest: most policies still feel like they were printed in 2006…
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The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did.
The Insurance Industry Thinks It Has Time. Just Like Blockbuster Did. Blockbuster had 9,000 stores. Netflix had a scrappy mail-order DVD model.Guess who’s still around? Legacy insurers are about to…
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Your Policy Is Not Personalized. That’s Why Customers Are Leaving.
Legacy underwriting is dead. Generic policies are turning customers away. It’s time for insurers to evolve—or get replaced. Here’s how hyper-personalization changes the game.
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Why Direct-to-Consumer Insurance is Booming and What It Means for the Industry
Insurance has traditionally been an industry built on intermediaries—brokers, agents, and complex underwriting processes. But today, the rise of direct-to-consumer (DTC) insurance is reshaping the landscape, putting the power directly…
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How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings
How Insurers Can Win Over Millennials and Gen Z with Digital-First Offerings Millennials and Gen Z represent the future of insurance. Yet, many insurers struggle to connect with them. Unlike…
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The Importance of a Multichannel Approach in Insurance Distribution—and How AI Makes It Work
Selling insurance isn’t what it used to be. Customers don’t just walk into an office, sign a policy, and leave. They research online, compare options, ask questions on social media,…