Why 62% of P&C Insurers Are Failing at AI — And What the Other 38% Know
BCG’s April 2026 data is blunt: AI spending as a share of revenue will triple for P&C insurers this year, yet only 38% are generating value at scale. The gap isn’t technology. It’s orchestration.
AI Orchestration vs Chatbots: Why Enterprise Teams Are Making the Switch in 2026
The Fundamental Difference: Answering Questions vs. Processing Work A chatbot answers a question. An orchestration system processes work end-to-end. This single distinction explains why enterprises are shifting from chatbot investments toward agent orchestration in 2026. When a customer asks a chatbot “what’s my account balance?” the chatbot retrieves and displays the balance. When a customer […]