AI Orchestration vs Chatbots: Why Enterprise Teams Are Making the Switch in 2026
The Fundamental Difference: Answering Questions vs. Processing Work A chatbot answers a question. An orchestration system processes work end-to-end. This single distinction explains why enterprises are shifting from chatbot investments toward agent orchestration in 2026. When a customer asks a chatbot “what’s my account balance?” the chatbot retrieves and displays the balance. When a customer […]